May 1, 2023
Conversational AI has emerged as a game-changing technology for businesses looking to improve employee productivity and streamline their operations. Companies worldwide are adopting conversational AI solutions like Deskflow to supercharge their HR and IT operations, leading to more efficient internal workflows, improved employee satisfaction, and significant cost reduction.
Deskflow provides companies with a custom AI-powered chatbot called “Alfred” that has proven to significantly enhance productivity and improve employee satisfaction for HR and IT related issues.
Here are some of the key ways that companies are using conversational AI to achieve these benefits:
Enhancing Employee Satisfaction
Conversational AI solutions like Deskflow can help improve employee satisfaction by providing them with prompt and reliable support. With AI assistants available as per the employee's convenience, employees can easily access the information they need, leading to increased job satisfaction and productivity.
Streamlining HR and IT Processes
Conversational AI solutions like Deskflow can be used to provide powerful co-pilots for employees to self-service for their HR and IT related issues. With Deskflow, employees can ask straightforward questions related to HR, IT, or company policies through their preferred channels such as company intranets, communication tools like Slack, Microsoft Teams, etc. The AI can fetch the relevant information from knowledge bases & documents shared within the company, all while responding in a friendly and conversational manner. AI assistants like Deskflow can help streamline processes like ticketing, onboarding, off-boarding, standard procedures and more, freeing up employees' time and allowing HR and IT teams to focus on more strategic efforts.
Increasing Operational Efficiency
By automating routine tasks, AI solutions can help employees save valuable time and improve operational efficiency. Deskflow algorithms can analyze frequently asked questions and generate relevant documentation that is lacking, such as policies or SOPs, which can again save time and increase overall process efficiency. This can be applied to administrative tasks such as generating reports, scheduling meetings, database entry, budgeting or to more complex tasks such as data analysis, pricing optimization, predictive trends, etc.
Reducing Organizational Costs
By automating many routine tasks and operations, AI solutions can help businesses reduce costs and operate more effectively. For instance, Deskflow's AI-assisted HR and IT support can help reduce the need for full-time support staff or eliminate the need for multiple platforms making it an all-in-one solution for HR and IT support. As a result, companies can save cost and streamline their workflows.
Facilitating Learning and Development
Conversational AI can be used to create powerful learning and development tools for employees. With Deskflow, employees can ask specific career-related queries, get guidance on professional development, and access self-help guides on a wide range of topics from leadership to project management to innovation. Conversational AI assistants like Deskflow are especially valuable for employees that are remote or not present at the head office.
The success of conversational AI solutions like Deskflow can be seen from the examples of several leading organizations:
Unilever implemented an AI-powered chatbot similar to Deskflow’s AI assistant to simplify its IT support and improve the employee experience, resulting in reduced operational costs, enhanced productivity, and increased employee satisfaction.
Coca-Cola implemented a conversational AI solution into their HR and IT processes to speed up processes like employee onboarding, offboarding, and leave requests, enabling employees to focus on more strategic areas of the business, increasing overall productivity.
Accenture uses conversational AI to manage its HR operations more effectively. With Deskflow’s virtual assistants, Accenture has been able to effortlessly automate its HR workflow, allowing its employees to self-service for HR-related tasks, schedules, or even FAQs.
Mastercard is using conversational AI to direct employee inquiries to an AI-powered assistant
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